Stephen Welch


Director –

Role within COER

Benchmarking Facilitator, NZ Benchmarking Club

Contact Details

E-mail: or

Telephone Number: +64 6 350 5921 or or +64 21 371 249



Experience overview

British born, Steve has lived and worked in the UK, Cyprus, Germany, Australia, Malaysia, and now NZ. After serving in the RAF as a maintenance engineer and aircrew, Steve owned and ran a contract production personnel company before working his way around the world in diverse contract positions including Designer, Draughtsperson, Planning Engineer, Manufacturing Engineer, Training Coordinator, Commissioning Engineer, Production Manager, and Project Manager. The Industries involved include Aerospace, Mining, Structural steel, Oil & Gas, Telecomm, Ship building, and IT. Steve came to NZ in 2000 to study an MSc while leading the development of a Massey University web-based project called the Benchmarking and Performance Improvement Resource (BPIR).

While in this BPIR role Steve also trained and spent time as a Business Excellence Evaluator for the New Zealand Business Excellence Foundation and has facilitated a twelve-month benchmarking project into performance measurement for the New Zealand Benchmarking Club.

Areas of expertise

Business excellence, performance measurement, strategic alignment, management/improvement tools.

Professional/research interest

Best Practice, Performance Measurement/Management systems, staff alignment, motivation, and retention.

Career highlights
  • Aircrew training
  • Completion of offshore integrity project for BHP
  • Finalising designs of innovative twin seat carbon fibre aeroplane “Eagle”
  • Completion of first formal Business Excellence evaluation
  • Launch of
Selected/recent publications

Welch, S.J. and Mann, R.S., (2001), The Development of A Benchmarking And Performance Improvement Resource, Benchmarking: An International Journal, Vol 8, Issue 5, Emerald, Bradford.

Personal interests/hobbies

Friends, wildlife, golf, soccer, networking, cars.