Title
PhD Researcher
Role within COER
Customer & Market Focus Workgroup Facilitator, PhD research candidate
Contact Details
E-mail: virgiltroy@sti.co.nz
Telephone Number +64 6 834 1996
Qualifications
- BBc (Bachelor of Broadcasting Communications) New Zealand Broadcasting School, Christchurch Institute of Technology, 2002
- MBA with distinction (Master of Business Administration) Graduate School of Business, Massey University, 2002
Areas of expertise
Customer Service/Relationship management, Sales Strategies and Sales Management/systems. Management Training.
Professional/research interest
Customer service/relationship management, sales strategies and sales management systems.
Career highlights
15 years within the broadcasting industry, founded private radio station, established private consultancy business.
Personal interests/hobbies
Karate Instructor, regular writer/contributor to New Zealand’s National Martial arts magazine.