Focus background

About COER



To be at the forefront of organisational excellence research, and to be known worldwide as a leader in the provision of benchmarking and business excellence services.


Working with a network of alliances, and a talented team of researchers and consultants, we acquire, share and apply knowledge on organisational excellence.

  • To acquire knowledge on all aspects of organisational excellence through national and international research
  • To share knowledge on all aspects of organisational excellence through published research, reports, articles, conference presentations and via the Internet
  • To apply knowledge on all aspects of organisational excellence through the provision of innovative and practical services
  • To satisfy goals 1 to 3 with the support of a network of alliances and a team of talented researchers and professionals that practice the values and concepts of organisational excellence

The values shared by the COER team are:

  • Professionalism
    We pride ourselves on our professionalism.We promptly reply to queries, communicate regularly with our customers on the progress of projects, and go the extra mile to produce high quality research and business output.
  • Working Together
    We are willing to share and assist others, to work as a team, to establish partnerships where appropriate. We respect confidentiality.
  • Leadership
    All of COER's team work to develop expertise and leadership abilities in their research/professional duties. At COER we strive to be recognised as having visionary ideas and innovative work.
  • Applied Research
    We focus on research that adds new knowledge and is likely to be applied by businesses. We are also committed to publish frequently and share knowledge.

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