Prior to retiring after 23 years, Camp was Manager, Benchmarking Competency, Quality Office, for Xerox Corporation’s United States Customer Operations (USCO). He was appointed to this position in August 1990 and was responsible for expanding and intensifying benchmarking in all USCO units. Camp joined Xerox as Manager, Planning, in the Logistics and Distribution (L&D) organization where he held several other management positions. Before Xerox, he worked for Mobil Oil and DuPont.

Camp was responsible for creating the benchmarking program for Xerox’s
L&D organization. He has been responsible for several large-scale benchmarking investigations of product delivery and business processes. He directed the internal network which ensured that customer satisfaction and business results improved through incorporation of best practices in products, services, and business processes.

He has written three books—Benchmarking: The Search for Industry Best Practices that Lead to Superior Performance (1989), Business Process Benchmarking: Finding and Implementing Best Practices (1995), and Global Cases in Benchmarking:
Best Practices from Organizations Around the World (1998)—and 37 articles. That first, and best-selling, benchmarking book has been translated into 13 languages. In 1995,
a software solution suite, providing a proven methodology based on the books, courseware, and client engagements was created to make teams self-sufficient. In 2000, a web education video and slide-based e-learning workshop was developed from best practice benchmarking master class materials for Internet delivery. Camp is a contributing author of “Benchmarking For Superior Performance” in Juran’s Quality Handbook (Fifth Edition, 1999).

Camp has presented the Xerox benchmarking experience at major events in
27 countries throughout Europe, Asia Pacific, Africa, and the Americas. As the Xerox representative, Camp helped establish the International Benchmarking Clearinghouse in Houston, Texas. He is Chairman of the Global Benchmarking Network, an affiliation of 20 benchmarking competency centers around the world.

For eleven years, he served on the Executive Committee of the Council of Logistics Management and was President in 1993. Camp has over 30 years’ experience in supply chain management. He has been recognized four times by Xerox for his leadership in benchmarking, and he is cited in The International Who’s Who in Quality.

He holds a bachelors degree in civil engineering from Cornell University and a masters degree in business administration from Cornell University’s Johnson Graduate School of Management. He earned a doctorate in logistics and operations research from the Pennsylvania State University.