Consultancy Services

Consultancy services are provided by the Centre for Organisational Excellence Research (COER) Limited whilst all academic activities and PhD research is conducted through the Centre for Organisational Excellence Research (COER), Massey University. COER Limited is owned and led by Dr Robin Mann. These services enable organisations to fast-track their performance towards business excellence through the adoption of best practices.

Benchmarking Awareness Training – “TRADE Lite” Seminar – 0.5 day

This seminar is recommended for senior leaders and employees that wish to understand what benchmarking is, its role in business excellence and the benefits. This seminar introduces participants to the TRADE Best Practice Benchmarking methodology.

Find out more about our forthcoming public courses and in-house courses.

Professional Benchmarking Training – “TRADE” Workshop and Certification – 2 or 3 days

This workshop provides participants with a comprehensive understanding of benchmarking using the TRADE Best Practice Benchmarking methodology. Prior to the training participants are asked to identify an area for improvement within their organisation so that at the workshop they can work on kick-starting a benchmarking project in this area. In-house training is encouraged so that organisations can form work-teams to start a number of benchmarking projects.

Participants achieve a “TRADE Trained” certificate after completion of the training. Participants can progress to “TRADE Proficiency” and “TRADE Mastery”. It is recommended that all organisations which are serious about business excellence have at least one person who achieves “TRADE Mastery” – enabling them to facilitate multiple benchmarking projects in a professional manner.

Find out more about our forthcoming public courses and in-house courses.

Best Practice Certification

The purpose of the IBPC Best Practice Certification Scheme is to assist, encourage and recognize individuals, teams and organisations that are striving for excellence in their work. The scheme provides a mechanism by which organisations share and learn certified best practices from around the world. Practices that are graded 4-Star ★ ★ ★ ★ and above are considered a best practice with 7-Stars ★ ★ ★ ★ ★ ★ ★ indicating world-class. Read more here

International Best Practice Visits

International best practice visits are a powerful way for senior executives to learn first-hand of the best practices of other organisations. These visits are on a topic of your choosing and designed to your specific needs. The visit programme will be led and facilitated by a benchmarking expert to ensure that best practices are captured, understood, and actioned. Visits can be arranged to countries anywhere in the world. The best practice visit programme consists of a) a meeting to understand your needs (to identify what you wish to learn) b) design of the programme and site visit questions c) orientation meeting on arrival into the host country and finalisation of learning needs d) site visits to best practice organisations e) review of learning and best practices f) assistance in action planning.

Visits can be arranged for groups of between 5 to 20 people. A lead time of at least 3 months is required to set up the visits. Contact us for more information.

Benchmarking Project Assistance

Our team of experts can facilitate or undertake benchmarking projects on your behalf. We can help to identify benchmarks, best practices and implement them in all areas of business excellence. We can help in finding benchmarking partners, undertaking benchmarking surveys and arranging site visits. For small benchmarking projects of 1-3 months it is recommended that COER are assigned for 5-10 days work, and for large benchmarking projects of 6-12 months that COER are assigned for 20-30 days work. Contact us for more information.

Benchmark Data for Business Excellence Award Applications

Performance benchmarking (comparing your organisation’s performance against others) is necessary to identify performance gaps and opportunities for improvement. This is why obtaining “benchmarks” is a critical component of a Business Excellence Award Application. If you are having difficulty in finding relevant benchmarks we can assist you. Typically 5 to 10 days work is required to source and obtain benchmark data. Contact us for more information.

Benchmarking and Performance Excellence Self-assessment (BPES)

BPES enables an organisation to undertake a full health check of its management system, business drivers and results without external assistance. However, facilitation is available if preferred. BPES has been used by more than 300 organisations from the public and private sector, and from small organisations (5 employees) to large multinationals.

BPES offers the option of having an assessment against either the Baldrige Criteria for Performance Excellence (used in the United States and other countries such as New Zealand) or the EFQM Business Excellence Model (used throughout Europe and the Middle East).

For further information on BPES click here. For an order form click here.

For further information on BPES and business excellence visit This web site is a joint venture between COER and PYXIS Consulting, and has information on a card-based assessment tool called ‘Assessor’. Assessor is particularly useful in brainstorming sessions with senior executives to identify strengths and opportunities for improvement, and provide them with an understanding of business excellence.

Regional/national programmes in business excellence and benchmarking

COER has experience of advising and/or implementing major regional or national business excellence and benchmarking programmes in Australia, Malaysia, New Zealand, Philippines, Singapore, Taiwan, United Arab Emirates and the United Kingdom. Programmes have been designed to improve the performance of specific sectors (e.g. the Food and Drinks Industry and Public Sector), national competitiveness (New Zealand Benchmarking Club) and regional competiveness (research for the Asian Productivity Organisation on the impact of business excellence in Asia).

Benchmarking and Best Practice Website –

The Business Performance Improvement Resource,, is the leading internet-based resource for best practices, benchmarking and business excellence. Access benchmarks, best practices, performance measures, business excellence tools, self-assessments, and a total of over 1,00,000 articles from around the globe. The will enable your people to network, communicate, and share best practices with other organisations in your country and internationally. View our membership plans.


For further information on these services contact:

Dr Robin Mann, COER.
Telephone: +64 6 21 142 6531