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Publications

Read COER News, Best Practice Reports from BPIR.com, academic papers and some of our other publications. All have the full articles attached.

You can also visit researcher's pages to see a full listing of their publications.

Centre for Organisational Excellence Research (COER News)

  • Samuel, A and Mann, R.S. (2017). COER News, February 2017,  Centre for Organisational Excellence Research, Massey University, Palmerston North, NZ (PDF Version)
  • Samuel, A and Mann, R.S. (2016). COER News, December 2016,  Centre for Organisational Excellence Research, Massey University, Palmerston North, NZ (PDF Version)
  • Mann, R.S, (2016). COER News, August 2016,  Centre for Organisational Excellence Research, Massey University, Palmerston North, NZ (PDF Version)
  • Mann, R.S, (2015). Report of COER’s Work for July-September 2015 , Centre for Organisational Excellence Research, Massey University, Palmerston North, NZ (PDF Version)
  • Mann, R.S, (2015). COER News Update, September 2015, Centre for Organisational Excellence Research, Massey University, Palmerston North, NZ (PDF Version)
  • Mann, R.S, (2015). COER News Update, August 2015, Centre for Organisational Excellence Research, Massey University, Palmerston North, NZ (PDF Version)
  • Mann, R.S, (2015). COER News Update, May 2015, Centre for Organisational Excellence Research, Massey University, Palmerston North, NZ (PDF Version)
  • Mann, R.S, (2015). COER News Update, February 2015, Centre for Organisational Excellence Research, Massey University, Palmerston North, NZ (PDF Version)
  • Mann, R.S, (2014). COER News Update, September 2014, Centre for Organisational Excellence Research, Massey University, Palmerston North, NZ (PDF Version)
  • Mann, R.S, (2014). COER News, July 2014, Centre for Organisational Excellence Research, Massey University, Palmerston North, NZ (PDF Version)
  • Mann, R.S, (2014). Summary Report of COER’s Work in 2013, February 2014, Centre for Organisational Excellence Research, Massey University, Palmerston North, NZ (PDF Version)
  • Mann, R.S, (2013). COER News Update, October 2013, Centre for Organisational Excellence Research, Massey University, Palmerston North, NZ (PDF Version)
  • Mann, R.S, (2013). COER News Update, July 2013, Centre for Organisational Excellence Research, Massey University, Palmerston North, NZ (PDF Version)
  • Mann, R.S, (2013). COER News Update, May 2013, Centre for Organisational Excellence Research, Massey University, Palmerston North, NZ (PDF Version)
  • Mann, R.S, (2011). COER News Update, December 2011, Centre for Organisational Excellence Research, Massey University, Palmerston North, NZ (PDF Version)
  • Mann, R.S, (2010). COER News, October 2010, Centre for Organisational Excellence Research, Massey University, Palmerston North, NZ (PDF Version)
  • Mann, R.S, (2009). COER News Update, November 2009, Centre for Organisational Excellence Research, Massey University, Palmerston North, NZ. (PDF Version)
  • Mann, R.S. (2009). COER News Update, October 2009, Centre for Organisational Excellence Research, Massey University, Palmerston North, NZ. (PDF Version)
  • Mann, R.S. (2009). COER News Update, April 2009, Centre for Organisational Excellence Research, Massey University, Palmerston North, NZ. (PDF Version)
  • Mann, R.S. (2008). COER News Update, August 2008, Centre for Organisational Excellence Research, Massey University, Palmerston North, NZ. (PDF Version)
  • Mann, R.S. (2008). COER News Update, June 2008, Centre for Organisational Excellence Research, Massey University, Palmerston North, NZ. (PDF Version)
  • Mann, R.S. (2008). COER News Update, March 2008, Centre for Organisational Excellence Research, Massey University, Palmerston North, NZ. (PDF Version)
  • Mann, R.S. (2007). COER News Update, September 2007, Centre for Organisational Excellence Research, Massey University, Palmerston North, NZ. (PDF Version)
  • Mann, R.S. (2007). COER News Update, July 2007, Centre for Organisational Excellence Research, Massey University, Palmerston North, NZ. (PDF Version)
  • Mann, R.S. (2006). COER News Update, August 2006, Centre for Organisational Excellence Research, Massey University, Palmerston North, NZ. (PDF Version)
  • Mann, R.S. (2005). COER News, September 2005, Issue 5. Centre for Organisational Excellence Research, Massey University, North, NZ. (PDF Version)
  • Mann, R.S. (2003). COER News, November 2003, Issue 4. Centre for Organisational Excellence Research, Massey University, Palmerston North, NZ. (PDF Version)
  • Mann, R.S. (2003). COER News, February 2003, Issue 3. Centre for Organisational Excellence Research, Massey University, Palmerston North, NZ. (PDF Version)
  • Mann, R.S. (2002). COER News, July 2002, Issue 2. Centre for Organisational Excellence Research, Massey University, Palmerston North, NZ. (PDF Version)
  • Mann, R.S. (2002). COER News, January 2002, Issue 1. Centre for Organisational Excellence Research, Massey University, Palmerston North, NZ. (PDF Version)
Academic Papers
  • Robin Mann, Dotun Adebanjo, Matthew Tickle, (2011), Deployment of Business Excellence in Asia – An exploratory study. International Journal of Quality and Reliability Management, Vol. 28 Iss: 6, pp.604 - 627. (PDF Version)
  • Jayamaha, N, Grigg. N and Mann, R (2011), Empirical Analysis of the Baldrige Criteria as both an Organizational Performance Measure and a Theoretical Model, Measuring Business Excellence Journal, Vol 15, Issue 1,  p20-33. (PDF Version)
  • Adebanjo, O., Mann, R.S. and Abbas, A (2010).  An investigation of the adoption and implementation of Benchmarking. International Journal of Operations and Production Management, Vol 30, No.11, p1140-1169. (PDF Version)
  • Grigg. N and R.S. Mann, (2008). Rewarding Excellence: An International Study Into Business Excellence Awards Processes. Quality Management Journal, Vol. 15, No. 3 (PDF Version)
  • Mann, R.S and Saunders, M. (2007). Business Excellence Tools - The tools used by companies at different stages of business excellence maturity. November 2007, Palmerston North, Massey University. (PDF Version)
  • Jayamaha, N.P., Grigg, N.P. and Mann, R.S. (2007), Empirical validity of Baldrige criteria: New Zealand evidence, International Journal of Quality and Reliability Management, Vol. 25, Issue 5. (PDF Version)
  • Mann, R.S. & Saunders, M (2005), Self-assessment in a Multi-Organisational Network (focussing on the benefits of business excellence), International Journal of Quality and Reliability Management, Vol. 22, No. 6. (PDF Version)
  • Mann, R.S. & Grigg, N (2004), Helping the kiwi to fly: creating world-class organisations in New Zealand through a benchmarking initiative, Total Quality Management and Business Excellence Journal, Vol. 15, No. 5-6. (PDF Version)
  • Mann, R.S. & Kehoe, D.F. (1994). Factors Affecting the Implementation and Success of TQM. International Journal of Quality & Reliability Management, Vol. 12, No. 1. (PDF Version)
  • Mann, R.S. & Kehoe, D.F. (1993). An Evaluation of the Effects of Quality Improvement Activities on Business Performance. International Journal of Quality & Reliability Management, Vol. 11, No. 4. (PDF Version)
Other Publications
  • Mann, R.S. 2016. Business Excellence Models and Awards for the Public Sector – A Guidebook for National Productivity Organisations (NPOs). Asian Productivity Organisation. ISBN 978-92-833-2468-3 (PDF Version)
  • Mann, R.S. Abbas, A and Kahlout, Z.M. (2016). Does your organisation have best practices in one of the following 13 areas? COER News Article. February 2016, New Zealand (PDF Version)
  • Mann, R.S. Abbas, A and Kahlout, Z.M. (2015). Identifying and Applying Best Practices for Government. COER News Article. December 2015, New Zealand. (PDF Version)
  • Mann, R.S., 2015. Benchmarking Past, Present, and Future. COER News Article. June (2015), New Zealand. (PDF Version)
  • Searles, B, Mann, R.S. & Kohl, H, (2013). Benchmarking 2030 – The Future of Benchmarking. Global Benchmarking Network. (PDF Version)
  • Mann, R., & Mohammad, M. (2011). Engaging SMEs in Business Excellecne: A Guidebook for National Productivity Organisations (NPOs). Tokyo: Asian Productivity Organization. (PDF Version)
  • Mann, R., & Mohammad, M., & Agustin, M.(2011). Implementing Business Excellence: A Guidebook for SMEs. Tokyo: Asian Productivity Organization. (PDF Version)
  • Mann, R., & Mohammad, M., & Agustin, M.(2011). Understanding Business Excellence: An Awareness Guidebook for SMEs. Tokyo: Asian Productivity Organization. (PDF Version)
  • Mann, R. (2011). Impact of Business Excellence/Quality Awards on Enterprises. Tokyo: Asian Productivity Organization. (PDF Version)
  • Mann, R. (2008). Everything You Need to Know About Benchmarking. Proceedings of the 3rd International Benchmarking Conference, 9-10 October, Budapest, Hungary. (PDF Version)
  • Jayamaha, N.P, Mann, R.S. and Grigg, N, (2008). An empirical study of the validity of business excellence models and the relationships between 'enablers' and 'business results'. Chapter 1, Quality Management and Organisation Excellence: Oxymorons, Empty Boxes, or Significant Contributions to Management Thought and Practice. Editors Foley, K, Hensler, D.A. and J. Jonker. Published by: Standards Australia International (SAI) Global. (PDF Version)
  • Mann, R.S and Adebanjo, D (2008), Total Quality Management, BPIR Management Brief, Vol. 4 Issue 7, BPIR.com Ltd., NZ. (PDF Version)
  • Mann, R.S and Adebanjo, D (2008), Business Excellence, BPIR Management Brief, Vol. 4 Issue 6, BPIR.com Ltd., NZ. (PDF Version)
  • Mann, R.S and Adebanjo, D (2007), Benchmarking, BPIR Management Brief, Vol. 4 Issue 5, BPIR.com Ltd., NZ. (PDF Version)
  • Mann, R.S and Saunders, M. (2007). Business Excellence Tools - The tools used by companies at different stages of business excellence maturity. November (2007), Palmerston North, Massey University. (PDF Version)
  • Mann, R.S. and Grigg, N, (2007). A Study of National Strategies for Organisational Excellence. Chapter 3, Quality Management and Organisation Excellence: Oxymorons, Empty Boxes, or Important Contributions to Management Thought and Practice. Editors Foley, K, Hensler, D.A. and J. Jonker. Published by: Standards Australia International (SAI) Global, ISBN 1291093307. (PDF Version)
  • Improving performance through benchmarking – Article on the New Zealand Benchmarking Club (Bright Magazine, 2005) (PDF Version)
  • Mann, R.S. Casting your net for best practices, (2005). (PDF Version)
  • Loo, L., Mann, R.S & Grigg, N (Eds), (2005). Best Practice Report - Issue 3: Implementing Quality Systems and Obtaining Employee Buy-in, 48pp, Published by: Standards Australia International (SAI) Global (Website)
  • Mann, R.S, and Welch, S (2005). Benchmarking for Excellence. Proceedings of Qualcon Conference, Leadership Quality Excellence, 30 October-2 November, 2005, Gold Coast, Australia. (PDF Version)
  • Mann, R.S (Editor and Co-author), Grigg, N (Editor), Benchmarking Workgroup (Co-authors), (2004). Best Practice Report - Issue 2: Strategy Deployment, 66pp, Published by: Standards Australia International (SAI) Global (Website)
  • Mann, R.S (Editor and Co-author), Grigg, N (Editor), Benchmarking Workgroup (Co-authors), (2004). Best Practice Report - Issue 1: Customer Focused Culture, 86pp, Published by: Standards Australia International (SAI) Global (Website)
  • Mann, R.S. & Nishide, S (2001). Impressions from a Quality Tour in Japan. Q-New Z - Official Newsletter of the New Zealand Organisation for Quality. August 2001, p10-19. New Zealand Organisation for Quality, Palmerston North, NZ. (PDF Version)

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